Don’t wait for complaints, repair roads fast, CM tells officials

Gurgaon: Chief minister Nayab Singh Saini on Monday directed officials to prioritise the completion of all road repairs and reconstruction works in a time-bound manner.Presiding over a meeting of the district public relations and grievance redressal committee in the city, Saini told officials not to wait for complaints to be filed and to conduct regular field inspections to identify roads requiring immediate repair or reconstruction.He also sought department-wise updates from officials of HSIIDC, PWD, MCG and GMDA on the condition of roads across the city.“Every complaint must be examined seriously and disposed of within the stipulated timeframe,” Saini said. He also stressed the need for regular interaction with citizens and a more accountable and responsive administrative approach to ensure people do not have to make repeated visits to govt offices.Saini emphasized the need for inter-departmental coordination and directed departments to collaborate in resolving road-related issues promptly and improving traffic safety. He also instructed officials to regularly monitor complaints received through the state government’s ‘Mhari Sadak’ app and ensure timely resolution.During the meeting, a woman from Lakshman Vihar accused a financier of fraudulently registering her house in his name during a loan deal and refusing to vacate despite her offer to repay. Taking cognisance, Saini ordered an inquiry, directed officials to investigate the then-tehsildar’s role and directed police action against the financier.In another case, a resident of Sector 4 raised issues related to waterlogging, drinking water supply, sewerage and other civic amenities. Saini directed officials to conduct a comprehensive survey of the area and prepare a detailed report on all major issues.Highlighting the importance of transparency and accountability, he directed members of the CM window’s grievance committee to personally contact complainants before closing any case and ensuring their satisfaction in the matter.