Pizza Hut franchise alleges company’s new AI system cost it $100 million; says in lawsuit: 'It caused significant delays and …’
TIMESOFINDIA.COM / May 18, 2026, 22:06 (IST)
A Pizza Hut franchisee is suing the company for over $100 million, alleging its AI-powered delivery system, Dragontail, caused significant delays and customer dissatisfaction. The system reportedly provided drivers with kitchen information, leading to longer wait times and a decline in delivery performance and sales across over 100 restaurants.