HYDRAA receives over 30,000 Prajavani complaints in 18 months

Hyderabad: Within just 18 months of launching its Prajavani grievance redressal programme, the Hyderabad Disaster Response and Asset Protection Agency (HYDRAA) has received more than 30,000 complaints from citizens, highlighting the growing public trust in the agency’s enforcement mechanisms.The volume of grievances received by HYDRAA far exceeds the number typically recorded through the Greater Hyderabad Municipal Corporation’s (GHMC) Prajavani programme. While GHMC generally receives around 200 complaints during each Prajavani session, HYDRAA has witnessed a significantly higher inflow of public submissions.“The overwhelming response has posed operational challenges, prompting the agency to temporarily suspend Prajavani sessions for a few weeks to focus on verifying complaints and initiating action on pending cases. HYDRAA will resume the programme after June 15,” said AV Ranganath, commissioner, HYDRAA.A majority of the complaints concern encroachments on lakes, parks, roads, govt land, and other public properties. Officials said the surge in grievances reflects increasing public awareness of HYDRAA’s role and growing confidence in its ability to protect public assets.Several enforcement actions undertaken by the agency have stemmed directly from complaints received through Prajavani. Notably, the operations at Mushkin Lake on Saturday were initiated following petitions submitted by residents during the grievance redressal programme.Officials maintained that citizen participation through Prajavani has played a crucial role in identifying encroachments and safeguarding public lands, enabling the agency to take timely corrective measures.