
Keep everybody guessing as to what your next trick is going to be. Don’t become too predictable.

Great ideas come from everywhere if you just listen and look for them. You never know who’s going to have a great idea.

If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction.

The key to success is to get out into the store and listen to what the associates have to say.

I’ve always had a strong bias towards action.

What we guard against around here is people saying, ‘Let’s think about it.’ We make a decision. Then we act on it.

High expectations are the key to everything.

Swim upstream. Go the other way. Ignore the conventional wisdom.

You can make positives out of most any negative if you work at it hard enough. I’ve always thought of problems as challenges.

My role has been to pick good people, and give them the maximum authority and responsibility.