Haryana 9th among 11 states in grievance redressal index

Munieshwer A Sagar / TNN / Updated: Oct 14, 2023, 14:23 IST

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Haryana has been ranked 9th out of 11 states in Group C in the Grievance Redressal Index (GRI), according to a report released by the department of administrative reforms and public grievances. The state has performed poorly in the disposal of grievances category and has a high number of pending cases. In terms of GST collection, Haryana is among the top 5 states, with a collection of Rs 32,076 crore in the first two quarters of the financial year. Efforts are being made to curb revenue leakages and raise awareness about the 'Mera Bill Mera Adhikar' scheme.

Haryana 9th among 11 states in grievance redressal index

CHANDIGARH: Haryana has been ranked 9th among the 11 states in Group C in the Grievance Redressal Index (GRI), according to the GRI rankings report released by the department of administrative reforms and public grievances, ministry of personnel, public grievances and pensions, on Wednesday.
In Group C, which includes states receiving over 20,000 grievances, Uttar Pradesh ranks first with a cumulative score of 66.23%, followed by Jharkhand and Gujarat with a score of 54.43% and 47.02%, respectively.
In the disposal of grievances category, Haryana has been placed at 8th. Of 34,480 grievances received from January to September this year, Haryana could dispose of only 22,646 cases — 66%. However, the top-ranked UP disposed of nearly 91% of such cases. In terms of pending grievance cases among 21 states for the same period, West Bengal has the maximum pending cases at 22,613, while Haryana is 4th with 11,834 pending cases.
Haryana has also fared poorly in terms of the number of grievances pending for more than 30 days. While West Bengal has 21,462 pending complaints, followed by Odisha with 19,779 cases, the number in Haryana is over 9,883. The state has also not shown signs of improvement over the years. In September 2023, with 2,503 disposals, Haryana ranked 8th. In the same period, UP disposed of the maximum number of grievances (15,848), followed by Gujarat (7,149) and Punjab (5,519).
Similarly, as per the data released by the administrative reforms department, at the end of September this year, Bihar with a pendency of 11,851 grievances, holds the 4th position, while Haryana is 5th with 11,834 pending grievances.

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About the Author

Munieshwer A Sagar

Munieshwer A Sagar is a special correspondent reporting on Chandigarh Administration at Times of India. He has also reported on Chandigarh Municipal Corporation, Housing in Punjab, Haryana and Himachal Pradesh, general elections, environment, defence, crime, judiciary, education, health and business. He has a master’s degree in Mass Communication from the Panjab University, Chandigarh.

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