Electronics co fined for deficiency in service

PANCHKULA: The district consumer disputes redressal forum has directed LG Electronics India (P) Limited to give Rs 3,000 as compensation for deficiency in service to a Sector 21 resident.According to the complaint filed by Subhash Chander Madan, he had purchased one LCD TV costing Rs 60,000 on September 9, 2009, from M/s Mangla Vision, Sector 11. On August 14, 2015, the LCD developed a snag and its visual and sound system went off. Also, the remote of the LCD stopped working.On August 16, 2015, Madan contacted M/s Mangla Vision for repair of the LCD, who advised him to contact the company service centre. He then lodged a complaint with the service centre the same day and was assured that his problem will be addressed within 24 hours.Unique Electronics, Haripur, Sector 4, which is an authorized service centre of LG, sent its representatives to Madan's house. They informed Madan that mother board of the LCD had developed a defect and they did not have the required part with them. They also told him that since that particular model of the LCD had been discontinued, they had no spare stock.Madan requested the representatives to get the LCD repaired or replace the defective part for which he was ready to bear the cost, but despite several requests, the issue was not resolved.The complainant stated, "The company is supposed to supply the spares and provide service for its products for a reasonable life period."The forum sent legal notices to M/s Mangla Vision, Unique Solutions and LG Electronics India (P) Ltd, but none of them has appeared before it. The forum observed the case and stated that the seller or manufacturer is duty-bound to take steps for the rectification of a defect relatable to their respective fields and in the current age of consumerism and in light of prevalence of the Consumer Protection Act as a piece of beneficial/benevolent legislation for the protection of the consumer population, the refrain/refusal on the part of a dealer or manufacturer to respond to a complaint can safely be nomenclatured as an act of deficiency in service.Non-appearance of all the firms shows that they have nothing to say in their defence and it shows deficiency in the services on their parts, it was obseved.The forum directed M/s Mangla Vision, Unique Solutions and LG Electronics India (P) Ltd. to repair the LCD and jointly charge the repair of costs so replaced and also to pay Rs 3,000 as compensation for the mental agony, harassment and costs of litigation to Madan.