MCG camps closer home for tax payments, birth certs & IDs

Gurgaon: MCG on Saturday launched citizen facilitation centres (CFCs) and common service centres (CSCs) in 10 wards across the city, aiming to make services more accessible. Residents can use them for services such as property tax payments, Aadhaar-linked services, birth and death certificates, and more.

The centres have been set up in wards 2, 3, 10, 13, 18, 22, 23, 25, 29 and 30, including the mayor’s camp office. The civic body currently has only three CFCs located in its offices.

Mayor Raj Rani Malhotra inaugurated the centres from the mayor’s camp office in Bhim Nagar in the presence of MCG commissioner Pradeep Dahiya, councillors and senior officials.

Speaking at the launch, Malhotra said that the corporation is committed to delivering simpler, time-bound services and that ward-level centres will make essential services more accessible to residents.

Commissioner Pradeep Dahiya said, “The centres will function as single-window service points and support faster and more transparent delivery of civic services through digital platforms.”

Additional municipal commissioner Ankita Chaudhary said trained personnel were deployed at the centres to assist residents and facilitate timely service delivery.

Officials said the initiative is expected to strengthen the city’s ward-level service delivery system and improve access to govt services through decentralised and digital mechanisms, and would also reduce the footfall at the MCG offices.

Residents welcomed the move. “Earlier, even simple tasks meant taking time off work and visiting municipal offices. Having these services available at the ward level will save residents a lot of time and make government services much more accessible,” said Lalit Suraj Bhola, a resident of Sector 9A.

“Senior citizens, homemakers, and working professionals often struggle to travel to municipal offices for basic services. A facilitation centre in the ward would make these processes more convenient and citizen-friendly,” said Ravi Kumar, a resident of DLF-4.