Kellton builds Zourney, an AI-first B2B platform for travel partners

Kellton, an AI-led digital transformation and technology consulting company, has partnered with FutureAge AI Labs to build Zourney, an AI-first B2B travel platform for travel businesses. The platform is aimed at improving supplier onboarding, pricing intelligence for booking management, servicing workflows, and post-sales engagement.

Distribution partners typically deal with several challenges such as fragmented supplier integrations, time-intensive servicing workflows, limited personalization capabilities and margin compression driven by operational inefficiencies.
Kellton developed Zourney, a native AI B2B travel platform by FutureAge AI Labs, to enable smarter pricing decisions, real-time personalization, streamlined servicing and more informed decision-making for travel partners. This is expected to improve inventory access with a more intelligent decision-making process for travel partners.

The platform claims to compress the entire booking workflow duration into less than five minutes. The result is that travel agents can provide pre-built holiday package itineraries, manage hotel and flight bookings, and use an integrated payment ecosystem with local and international DMCs for hassle-free transactions.

Niranjan Chintam, Executive Chairman, Kellton said, “Travel is at a genuine inflection point. The next wave of growth won’t be driven by scale alone; it will be driven by intelligence. Having worked with major OTAs, airlines, and airport operators globally, we’ve seen first-hand the operational complexity that sits beneath the surface of this industry. Zourney is being built to simplify that complexity to reduce friction, enhance partner productivity, and enable smarter decision-making across the journey.”

According to industry reports, travel agents typically spend 1-2 days per booking, with most of the effort going into follow-ups and multiple customer call-backs. This also involves searching for ground transport, activities, and inventory across multiple sources. This process involves the use of multiple logins, WhatsApp groups, dealing with fragmented supplier networks, chasing confirmations, and more. Scattered suppliers and opaque pricing can further affect agent margins negatively.