Water supply control room to work round the clock

Hubballi: To provide quality service and considering the concerns of customers in Hubballi-Dharwad, the L&T operators have set up a 24x7 central control centre (CCC), five customer service centres (CSCs) and a community liaison cell (CLC) to register not only complaints pertaining to water supply, but also inquiries to get information about water supply.Prior to establishing the CCC, there were different phone numbers for customer service centres at 24x7 demo zones and intermittent water supply areas. Now, there is only one helpline number: 7996666247 for all water supply zones of Hubballi-Dharwad.HDMC commissioner Ishwar Ullagaddi said that in addition to the 24x7 helpline, dedicated CSCs are also providing services at 5 places in the twin cities. “Necessary training is provided to the customer service centre executives appointed for CCC, CSC and CLC and the functions of these centres are being continuously monitored, facilitated, and guided by HDMC and KUIDFC. A CCC at HDMC zone 05 office under the Customer Redressal Management System (CRMS) module, which is a Cloud Telephony Integration with ticketing system for registration of complaints, is provided for conveying the status of registered complaints, supply schedules and other water supply related issues through the helpline number,” he said.Pratibha Math, public relation officer, KUIDFA, said that all CSCs are facilitated to receive and provide solutions to the complaints like pipeline leakage, low pressure/no water grievances, water quality, water bill, new household connection, reconnection, disconnection and connection regularisation etc. “The L&T established a separate CLC at HDMC zonal office-10 in Hubballi to address water supply issues of the urban poor. This cell provides guidance to the urban poor in availing new connections and other issues. Further, the L&T has introduced bulk SMS system for authorised water supply consumers to provide them regular updates on water supply schedule, complaint resolutions, water bill payments, due date for water bill payments, and advance information about upcoming water supply interruptions. As on date, only 71% of authorised consumers are registered for this facility. To avail bulk SMS facility on their connection, citizens may call the water supply helpline or may approach meter readers,” she said.

Water supply to be affected in four zones in Chennai

The Chennai Metropolitan Water Supply and Sewerage Board will be conducting line linking work in Koyambedu, which will affect the supply of drinking water to Ambattur, Anna Nagar, Kodambakkam, and Teynampet corporation zones for 48 hours. Residents have been advised to store enough water for two days and register on the CMWSSB website to request water through lorries in case of emergencies. The supply through lorries to areas without piped water supply will not be affected.

Water supply in Vadodara to be hit

Water supply in Vadodara city will be affected due to flooding in the Mahi river. The supply from French wells and the Sindhrot water supply project, both drawing water from the river, will be impacted. The power supply in the area has been discontinued as a precautionary measure. However, the water levels in the river are receding, and it is expected that the project will resume operations soon. Additionally, two French wells in Raika and Dodka have also been affected by the flood.

Residents block road over water supply

Residents of Agrahara Samakulam in Coimbatore staged a protest, blocking a road, to highlight the lack of drinking water supply in their area for over a month. The issue began when a pipeline used for supplying drinking water broke, and despite repairs, the water was not pumped to the overhead tank. The protesters disbanded after being assured by officials that the issue would be resolved soon.

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