Acknowledge complaints without delay, Amalraj tells city cops

Chennai: Complainants visiting police stations should not be made to wait needlessly for the community service register (CSR), which is an acknowledgement for receipt of the complaint, the new commissioner of police A Amalraj has instructed city police.

As on date, CSRs are not issued immediately, as station-level officers wait for instructions from their higher ups to issue the acknowledgment. This often results in long delays and frayed tempers.

Commissioner Amalraj’s instruction to do away with such delays came after a series of surprise inspections he conducted at police stations across Chennai.

Emphasizing the need for prompt service, he directed officers to provide adequate seating facilities for complainants and ensure that CSR acknowledgements were issued at the earliest. He instructed police personnel not to make complainants repeatedly visit police stations to obtain receipts.

In the past three days, Amalraj visited 12 police stations, including those in Arumbakkam, Anna Nagar, Choolaimedu, MGR Nagar, KK Nagar and Ashok Nagar, and reviewed operations.

The commissioner interacted with officers and inquired about the challenges they faced in handling public grievances. He also interacted with complainants at the stations and sought feedback on how they were received and assisted by police personnel.

Amalraj instructed officers to keep stations clean and remove old vehicles lying in heaps, occupying space within the station premises. He also asked officers to intensify efforts to prevent crimes against women and curb narcotics-related offences. He instructed officers to identify vulnerable locations within their jurisdictions, strengthen surveillance through increased police patrols and deployment of personnel in sensitive areas.