CHANDIGARH: Haryana has been ranked 9th among the 11 states in Group C in the Grievance Redressal Index (GRI), according to the GRI rankings report released by the department of administrative reforms and public grievances, ministry of personnel, public grievances and pensions, on Wednesday.
In Group C, which includes states receiving over 20,000 grievances, Uttar Pradesh ranks first with a cumulative score of 66.23%, followed by Jharkhand and Gujarat with a score of 54.43% and 47.02%, respectively.
In the disposal of grievances category, Haryana has been placed at 8th. Of 34,480 grievances received from January to September this year, Haryana could dispose of only 22,646 cases — 66%. However, the top-ranked UP disposed of nearly 91% of such cases. In terms of pending grievance cases among 21 states for the same period, West Bengal has the maximum pending cases at 22,613, while Haryana is 4th with 11,834 pending cases.
Haryana has also fared poorly in terms of the number of grievances pending for more than 30 days. While West Bengal has 21,462 pending complaints, followed by Odisha with 19,779 cases, the number in Haryana is over 9,883. The state has also not shown signs of improvement over the years. In September 2023, with 2,503 disposals, Haryana ranked 8th. In the same period, UP disposed of the maximum number of grievances (15,848), followed by Gujarat (7,149) and Punjab (5,519).
Similarly, as per the data released by the administrative reforms department, at the end of September this year, Bihar with a pendency of 11,851 grievances, holds the 4th position, while Haryana is 5th with 11,834 pending grievances.
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