NHAI issues warning: How to avoid FASTag annual pass fraud

The National Highways Authority of India (NHAI) has warned against fake websites claiming to offer FASTag Annual Pass services. The advisory comes after multiple complaints about fraudulent portals posing as official platforms and collecting money from unsuspecting users for passes that do not exist.

Scammers are increasingly misusing search engines and online advertisements to reach people. These fake websites are designed to look genuine, often copying the layout and branding of official government portals. For an average user, it can be difficult to tell the difference at first glance.

FASTag annual pass scam: How do you get scammed?

According to the advisory, the fraud usually begins when users search online for FASTag annual pass services. Fake websites, boosted by paid ads and search engine optimisation, often appear among the top results. Once a person clicks on the link, the site asks for details such as mobile number, vehicle registration information and payment credentials. The payment page appears legitimate. But the money does not go to any authorised agency. It is transferred to accounts controlled by fraudsters.

After the payment is made, victims either receive no confirmation at all or are issued fake receipts. In some cases, the website simply disappears. By the time users realise something is wrong, the money is already gone.

FASTag annual pass scam: How to stay safe?

NHAI has advised people to use only official and verified platforms for FASTag-related services. Users should avoid clicking on sponsored links or unfamiliar advertisements. If a page looks suspicious, it is better to exit immediately. The advisory says that users should only use the Rajmargyatra app for purchasing annual pass.

The authority has also reminded citizens never to share sensitive information such as OTPs, debit or credit card details, or login credentials with anyone claiming to offer help or technical support. Genuine agencies do not ask for such details over calls or messages.